Frequently Asked Questions


We ship worldwide using Royal Mail and DHL courier services.


  • All UK orders are shipped with Royal Mail Tracked 24 Service (Next Day Delivery)
  • All orders outside the UK are shipped with DHL Express International (2-11 Business Days depending on location)



Was this article helpful? 1 0
  • UK orders are despatched on a Next Day* (Tracked 24) with Royal Mail - see below for 2pm cut off time explanation.
  • Ireland orders take 2-4 business days to be delivered via DHL.
  • European orders take 3-5 business days to be delivered via DHL.
  • International orders take 2-11 business days to be delivered via DHL

The cut off point for next day delivery is 2pm. This means that for example: if you order after 2pm on Monday and select next day delivery your order will be delivered 1 working day from Tuesday. This is because the courier we use collects between 2-4pm so we use this cut off point to give ourself time to process and package all orders received before this time.

Equally, if you order after 2pm on a Friday, your order will not be packaged until Monday and therefore the order will be delivered 1 working day from the Monday. The same applies to orders made on Saturday And Sunday as our working week is Monday-Friday.


* Statement below is from Royal Mail's Terms and conditions regarding tracked 24 service

“Tracked 24 and Tracked 24 with Signature, we will aim but do not guarantee to deliver your Item/s within 1 Working Day of the day on which the Handover of your Item/s provided such Handover occurs prior to the Latest Acceptance Time applicable to the Drop Off Point where the item/s are provided to us (and if the item/s are provided to us after the relevant Latest Acceptance Time, then we aim but do not guarantee to deliver your Item/s within 2 Working Days of that day)”

Was this article helpful? 1 0

  • UK – Next day £4.99           (All orders over £50 are entitled to free delivery)
  • Ireland – 2-4 days £9.99    (All orders over £100 are entitled to free delivery)
  • Europe – 3-5 days £9.99    (All orders over £100 are entitled to free delivery)
  • International - 2-11 days £14.99

Was this article helpful? 1 0

Once we have dispatched your order, you will then receive shipping confirmation from BADR via email. The email will include the tracking number and a link. 

Was this article helpful? 1 0

If you are ordering from BADR to deliver outside the UK then please note you could be subject to your receiving countries duties, taxes and/or custom charges and these charges will be automatically added at the checkout to your total bill. 

Was this article helpful? 0 0

You can select your preferred payment method at checkout.

  • We accept secure payments for both local & international customers via Credit Cards & Debit Cards:

Maestro/UK Maestro

MasterCard

Visa

Visa Debit/Delta

Visa Electron


  • We also accept payments from Paypal, Klarna, ClearPay, Amazon Pay, Apple Pay and all BADR Gift Cards.

Note that additional exchange fee may apply if your currency is other than GBP.

Was this article helpful? 0 0

Payment goes out of your account at the time you place your order. We will not process your order until payment has been received.

Was this article helpful? 0 0

Please contact us if you think this is the case, however in most circumstances we have not charged you and it is what is known as a "shadow transaction" showing on your account.

When you attempt to confirm and pay we send an authorisation to your bank/card issuer and they reserve the funds by placing a shadow transaction on your account. This ensures that you cannot spend this money elsewhere. If the payment fails or you abandon the payment, we will not request these funds and so your bank will release them back to you. This shadow transaction may remain on your account for up to 6 days and unfortunately this is completely out of our control.

Was this article helpful? 0 0

The BADR website will detect your order location and default to the relevant currency (GBP, EUROS, USD, AUD, CNY, HKD, JPY). You can also overwrite this and select the currency you would like to pay in. 

Please be aware that if you are in the UK and select EUROS, USD or other currencies, this will be converted back to GBP by your card issuing bank and this could result in you paying more than the GBP price quoted on the website. Unfortunately if this happens, we are unable to refund the difference.

Was this article helpful? 0 0
Once you have purchased a gift card it will be sent to you electronically to the email given in the order placement. This email will supply you with the Gift Card code and is available to use instantly on the BADR online store. 

To use your BADR Gift Card online please add your items to your basket as usual and proceed to the checkout.

Select inside the box "Gift card or discount code" and enter your gift card number. 

Please note, if your order value exceeds your gift card balance you will need to make an additional payment via another method.

Was this article helpful? 0 0

Yes! We give 20% student discount. For instant access to this discount simply register and verify your student status with STUDENTBEANS. Follow this link here to register or log in and for full terms and conditions. 

Was this article helpful? 0 0

If you find that your discount code hasn’t been applied to your order, please check the following:

  • Is your code still valid or has it expired? Any expiry date will be stated in the terms or on the promotional banner.
  • Some products are restricted so will not be valid for discount - this will be stated on the product listing page.
  • Is the discount code valid on full-price items only, sale items or all products? This will be stated in the terms.
  • You are inputting the correct code (including upper and lowercase letters).

If your order meets all these requirements and the discount code still isn't working please contact us. 

Was this article helpful? 0 0

If you are not completely satisfied with your purchase and you would require a refund or an exchange in size/colour/style, you have 14 days from the day you receive your order to return any items to us FREE of charge using the returns label provided in your order.


Please follow below link to our returns section. This will explain our full returns process regarding refunds and exchanges. 


For full returns Information click here


Was this article helpful? 0 0

If you no longer have the returns slip and free returns label provided within your order then please write the below information on a piece of paper and place inside the returning parcel:

  • Your Name
  • Order Number
  • Reason for Return
  • If you require a refund or exchange  
  • If you chose exchange, then what items are you exchanging for?

If you have misplaced your free returns label provided within your order then please follow the below link to create your own returns label:

http://www.royalmail.com/track-my-return/create/4894

Was this article helpful? 1 0

We will only refund the initial delivery charge if you have cancelled your order before we despatch your order or we have sent you a faulty or incorrect item.

Was this article helpful? 0 0

We aim to despatch your order as soon as we can and due to this we might not be able to cancel. If you have ordered and want to cancel then please contact us and we can attempt to stop our warehouse from despatching your order in time. Once your order has been despatched unfortunately we are unable to cancel the order.

But we do have free returns, so if this is the case then you will be able to return this order to us free of charge for a refund. 

Was this article helpful? 0 0
If you’ve returned something back to us for a refund we usually process within 5 working days of us receiving the goods back. It may take longer to process your return on Bank Holidays or at Christmas.Once we have processed your refund, this normally takes around 3-5 working days to go back to your account, though due to banking processes, this can actually take up to 10 working days. If you still haven't received your refund 10 working days after we have processed then please get in touch with us.If you’ve paid by PayPal, it will take 24-48 hours to hit your account.Klarna refunds will be processed within 5-7 business days.
Was this article helpful? 0 0

Once we have processed your refund, this normally takes around 3-5 working days to go back to your account though, due to banking processes, the process can take up to 10 working days. If you still haven't received your refund 10 working days after we have processed then please get in touch with us.

If you’ve paid by PayPal, it will take 24-48 hours to hit your account.

Klarna refunds will be processed within 5-7 business days.

Was this article helpful? 0 0

You will be responsible for the cost of returning the item(s) to us.

Fill out the returns form you received with your order, repackage the items with the form and return your parcel using your local postal service to the address below:

  • Unit 19, Tir Llwyd Industrial Estate, Kinmel Bay, Rhyl, LL18 5JA

Please keep hold of the receipt that they give you, as this is your proof of postage. Make sure your items are secure and properly labelled to ensure they get back to us safely.

Was this article helpful? 0 0

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods.


Was this article helpful? 0 0

We aim to despatch your order as soon as we can and due to this we might not be able to cancel. If you have ordered and want to cancel then please contact us and we can attempt to stop our warehouse from despatching your order in time. Once your order has been despatched unfortunately we are unable to cancel the order.

But we do have free returns, so if this is the case then you will be able to return this order to us free of charge for a refund. 

Was this article helpful? 0 0

Once we have dispatched your order, you will then receive shipping confirmation from BADR via email. The email will include the tracking number and a link. 


  • UK orders are despatched on a Next Day* (Tracked 24) with Royal Mail - see below for 2pm cut off time explanation.
  • Ireland orders take 2-4 business days to be delivered via DHL.
  • European orders take 3-5 business days to be delivered via DHL.
  • International orders take 2-11 business days to be delivered via DHL

The cut off point for next day delivery is 2pm. This means that for example: if you order after 2pm on Monday and select next day delivery your order will be delivered 1 working day from Tuesday. This is because the courier we use collects between 2-4pm so we use this cut off point to give ourself time to process and package all orders received before this time.

Equally, if you order after 2pm on a Friday, your order will not be packaged until Monday and therefore the order will be delivered 1 working day from the Monday. The same applies to orders made on Saturday And Sunday as our working week is Monday-Friday.


* Statement below is from Royal Mail's Terms and conditions regarding tracked 24 service

“Tracked 24 and Tracked 24 with Signature, we will aim but do not guarantee to deliver your Item/s within 1 Working Day of the day on which the Handover of your Item/s provided such Handover occurs prior to the Latest Acceptance Time applicable to the Drop Off Point where the item/s are provided to us (and if the item/s are provided to us after the relevant Latest Acceptance Time, then we aim but do not guarantee to deliver your Item/s within 2 Working Days of that day)”

Was this article helpful? 0 0

There are a number of reasons why your order may have been cancelled. 


This could be due to stock issues or your order may have been cancelled if it did not satisfy all of our security checks. It's worth noting that all our orders are screened for fraud and the most common check is to ensure that your billing address accurately matches that held by the card issuing bank. If your order fails these security checks, we will email the email address provided to advise that the order has been cancelled and issue a full refund.

Was this article helpful? 0 0

Unfortunately not, as once your payment has been processed we are unable to change this. If you require an additional item, you would need to place a new order. 

Was this article helpful? 0 0
Order the wrong size or product? If you can contact us: contact@badrsport.com We will do our best to amend your order. Obviously due to the warehouse working as quickly as possible to get your orders out then we might have missed the cut off time to amend the order, so please bare that in mind. 
Was this article helpful? 0 0

Yes, we have our size guides on the product pages in a drop down menu. The below image shows our size charts.


Size chart

Was this article helpful? 0 0

If you can't select your size, unfortunately this usually means we have no more stock. We don't often restock items as we like to move on with styles. However, we do restock some items and we could be expecting a delivery so please contact us to check. 


Please note that it is very unlikely that we will be restocking items that are reduced in our sale and only the sizes displayed on the website will be available.

Was this article helpful? 1 0

Unit 19

Tir Llwyd Industrial Estate

Kinmel Bay

Rhyl

LL18 5JA

Was this article helpful? 0 0

BADR Sport Ltd
Calder St,
Greetland,
Halifax
HX4 8AQ
Registration Number: 10751400

Was this article helpful? 0 0
If we have been unable to answer your question in the FAQ section please feel free to contact us using the email below. We aim to reply to your email within 1 business day but this can take longer in busy periods so we would advise looking through the FAQ section before emailing us.  

Contact Email:

contact@badrsport.com

Was this article helpful? 0 0